Custom orders including monograms cannot be returned for refund. Non-custom items may be returned for a refund or an exchange within 7 days of receipt. (Shipping charges are not refundable.) Any error on the part of Ottava Designs will, of course, be corrected as soon as possible, at no charge to you.
If an item needs to be returned, please enclose the item in a sturdy box with padding inside and send it to the address on our Contact Us page. Please a trackable method such as Priority Mail to ensure that your purchase reaches us. We are not responsible for receipt of returns sent by non-trackable methods. Please enclose a note with your name, your e-mail and your address, the date of purchase and a copy of the packing slip. We would appreciate knowing why you decided to return the item, if you would care to write a few words. This helps us know how to better serve our customers.